PRIVACY POLICY
OUR PRIVACY POLICY
Canalcentro, SA (hereinafter referred to as “Canalcentro” or “we”) welcomes you to our websites and mobile applications, which we will hereinafter refer to as “online offerings”. We appreciate your interest in our company, in the brands we market, as well as in our products and services.
This Privacy Policy informs you about our privacy practices and the choices you can make regarding how we collect and use information about you, including information that may be collected from your online activity, device usage, and information provided to Canalcentro for recruitment or employment opportunities. This Policy applies to Canalcentro-owned web pages, domains, services, and products.
This Policy does not apply to third-party products, services, websites, or social media features that may be accessed via links provided in Canalcentro services for your convenience and information. Accessing those links will take you away from Canalcentro services and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make representations regarding those third-party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal data.
1. CANALCENTRO RESPECTS YOUR PRIVACY
Protecting your privacy during the processing of personal data is a fundamental part of our corporate policy. Personal data obtained during your visit to our online offerings is processed confidentially and in accordance with legal requirements. Data protection and information security are part of our business policy.
2. OUR PRIVACY PRINCIPLES
Lawfulness, fairness, and transparency
We process personal data in accordance with the law and with transparency and fairness towards you. Our data processing activities are carried out: 1) with your consent; 2) to fulfil our obligations to you; 3) for the legitimate purpose of operating our business, promoting innovation, and providing a continuous customer experience; or 4) otherwise in accordance with the law.
Notice and choice regarding data use
We are transparent and provide you with clear notice and choice regarding the types of personal data collected and the purposes for which they are collected and processed. We will not use personal data for purposes that are incompatible with these principles, our privacy statement, or specific notices associated with our services.
Access to data
We provide you with reasonable access along with the ability to review, correct, modify, or delete the personal data you have shared with us.
Data integrity and purpose limitation
We only use personal data for the purposes described at the time of collection or for additional purposes that are legally compatible. We take reasonable measures to ensure that personal data is accurate, complete, and up to date.
Data security
To protect personal data from unauthorized use or disclosure, we implement information security controls in our own operations and offer market-leading products and solutions with high levels of data security protection.
Accountability for onward transfers
We acknowledge our potential responsibility for personal data transferred to third parties. Personal data will only be shared when third parties are required to provide equivalent levels of protection.
2. HOW WE USE DATA
We collect and use personal data to manage our relationship with you and to better serve you by personalizing your experience and interaction with us. Examples of how we may use your data include:
Customer experience
Continuously providing you with a customer experience by keeping your contact details and registration information accurate, offering comprehensive customer support, recommending products, services, and features that may interest you, and enabling your participation in contests and surveys. We also use your data to personalize your experience, tailor the services and communications you receive from Canalcentro, and create recommendations based on your use of our services.
Transaction support
Helping complete transactions and orders for our products or services, managing your account, processing payments, arranging shipping and deliveries, and facilitating returns. For example, whenever you complete a purchase process on this site, we collect your personal data (such as email address, delivery address, credit card number, and phone number) on the purchase form solely for the purpose of selling, handling, and transporting the ordered products. When you save a delivery address, we collect your personal data to simplify the preparation of future orders.
Administrative communications
Communicating with you about our services. Examples of administrative communications include responses to your questions or requests, service completion notices, warranty-related communications, safety reminders, or applicable business updates related to mergers, acquisitions, or divestitures. For example, when you request service assistance, we collect your personal data (such as name and email address) to provide you with Customer Support and assistance services.
Security
Maintaining the integrity and security of our websites, products, features, and services, and preventing and detecting security threats, fraud, or other criminal or malicious activities that may compromise your information. When you interact with us, we also take reasonable steps to verify your identity, such as requesting a password and user identification, before granting access to your personal data. We may also maintain additional security measures, such as CCTV, to protect our physical locations.
Business operations
Conducting normal business operations, including recruitment, identity verification, making credit decisions if you request credit, carrying out business and analytical research, reporting and business management, staff training, quality assurance goals, and outreach programs.
Advertising
Offering personalized promotional offers (according to your privacy preferences) about our services and other web pages from selected partners.
Legal compliance
Complying with applicable laws, regulations, court orders, government law enforcement requests, properly operating our services and products, and protecting ourselves, our users, and customers, as well as resolving any disputes with customers.
3. DATA WE COLLECT
Personal data is any information that identifies you personally or from which you can be directly or indirectly identified. We may collect your personal data through your use of our services or during conversations or correspondence with our representatives. The personal data we collect depends on the nature of your interaction with us or the services you use, but it may include the following:
Information you provide directly
Contact details – We may collect personal and/or business contact details including name, surname, postal address, phone number, email address, and other similar contact information.
Account data – We collect information such as how you acquired or subscribed to our services, your transaction history, billing and support history, the services you use, and any other information related to your account.
Security credential data – We collect user IDs, passwords, password hints, and similar security information necessary for authentication and access to Canalcentro accounts.
Social media data – We may provide social media features that allow you to share information with your social networks and interact with us across different social platforms. Using these features may result in the collection or sharing of information about you depending on the feature. We encourage you to review the privacy policies and settings on the social media sites you use to ensure you understand the information that may be collected, used, and shared by those sites.
Other unique identifying information – Unique information that we may collect from you includes details you provide when interacting in person, online, by phone, or email with our services or other customer support channels. You are not required to share the personal data we request, but if you choose not to provide it, in some cases we may be unable to respond effectively to certain inquiries.
Automatically collected information about your use of our services
Website browsing data – We collect information about your visits and activity on our web pages and applications, including content (and any advertising) you view and interact with, the webpage you came from, and other clickstream behavior (such as pages you viewed, links clicked, or items added to your cart). Some of this information is collected using automatic data collection tools, including cookies, web beacons, and embedded web links.
Anonymous or aggregated data – We may collect anonymous survey responses or anonymous or aggregated information about how our services are used. In the course of our operations, we may also apply anonymization or pseudonymization processes to your data so that you are unlikely to be identified using available technology.
Information from third-party sources
We may also acquire data from third-party sources that we consider reliable and which are publicly or commercially available. This information may include personal data such as name, address, email address, preferences, interests, and certain demographic data. For example, personal data may be collected through social networks. The basic details we receive may depend on your social media account settings.
To provide certain Canalcentro services at a business level, your company's contact details may be provided to us by a designated entity within your organization (such as a member of your IT department). When necessary, we may also use information provided by you or your employer, along with information available from public sources, both online and offline.
To ensure data accuracy and deliver a superior customer experience by providing better services, content, and personalized marketing and advertising, we may associate or combine the information collected from the various sources described above.
4. CHILDREN'S PRIVACY
Canalcentro does not knowingly collect information from children as defined by local law, nor do we target our web pages or mobile applications toward children.
5. HOW WE KEEP YOUR DATA SECURE
To prevent unauthorized disclosure or access and to ensure the appropriate use of your information, we use physical, technical, and administrative procedures to safeguard the information we collect and process. Canalcentro retains data as required or permitted by law and as long as the data continues to have a legitimate business purpose.
6. HOW WE SHARE DATA
We will share your personal data as follows:
Sharing with service providers
We contract service providers to manage or support certain aspects of our business operations on our behalf. These service providers may be in various global locations and may provide services such as customer support, order fulfilment, delivery or returns processing, payment processing, content personalization, advertising and marketing activities (including digital and personalized advertising), IT services, email service providers, data hosting, debt collection, and management or support of company web pages. Our service providers are required to safeguard the personal data they receive from us and are prohibited from using it for any purpose other than providing services according to Canalcentro’s instructions. We also take measures to ensure adequate protection for any transfers of your personal data in accordance with applicable law.
Legal compliance
We may also share your personal data when we believe, in good faith, that we are obligated to: (i) respond to duly authorized requests from law enforcement agencies, regulators, courts, and other public authorities, including to meet national security or law enforcement requirements; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud, or other criminal or malicious activity; (iv) enforce/protect Canalcentro’s rights and property; or (v) protect the rights or personal safety of Canalcentro, our employees, and third parties on or using Canalcentro property when permitted and in accordance with applicable law.
Sharing with other third parties
We may also share your personal data with: (i) credit reference and fraud prevention agencies; (ii) debt collection agencies (for outstanding debts); (iii) insurance providers if you have purchased an insurance policy through us (e.g., support packages); or (iv) other third parties, such as our channel partners, with appropriate notice and consent. If you choose to provide personal data to other companies, that data will be processed according to their privacy policies, which may differ from Canalcentro’s policies and practices.
7. CHOOSING YOUR PRIVACY PREFERENCES
You may subscribe to communications from us related to our specific services. You may also choose to receive our general communications and select how these communications are delivered — e.g., by mail, email, phone, mobile device, or online.
You can add or change your subscription preferences at the data collection point or using other methods described in the following sections. These preferences do not apply to communications primarily intended for administrative purposes related to order fulfilment, contracts, support, safety notices, or other transactional notifications where the main purpose is not promotional.
Subscription communications
Subscription communications include email newsletters expressly requested by you or that you have consented to receive. After requesting these communications, you may opt out using one of the following methods:
- Select the “opt-out” or “unsubscribe” link in the email or follow the instructions included in each subscription communication;
- Return to the web pages where you originally registered your preferences and follow the opt-out instructions;
- Contact our Data Protection Department. Provide your name, contact information, and relevant details about the subscriptions you want to stop receiving.
General communications
Our general communications provide information about products. This may include information on new products, special offers, personalized content, targeted advertising, invitations to participate in market research, or compliance reviews.
You may opt out of receiving these general communications using one of the following methods:
- Select the “Opt-out” or “Unsubscribe” link in the email or follow the instructions included in each communication;
- Write to the Data Protection Department. Ensure you provide your name, contact information, and relevant details about your privacy preferences.
8. HOW WE USE AUTOMATIC DATA COLLECTION TOOLS
We use, and allow certain companies to use, cookies, web beacons, and other similar technologies (collectively “automatic data collection tools”) in our services. We do this to understand how you use our services; improve your user experience and enable personalized features and content; optimize our marketing efforts; and allow third-party advertising companies to help us deliver targeted advertisements based on your interests across the Internet. You can find more information about automatic data collection tools at: www.allaboutcookies.org.
Our use of cookies
Cookies are text files containing small amounts of information that are transferred to your device—more specifically, to the browser you use on that device—when you visit a website. The entity that places the cookies in your browser can then read the information in the cookie it set. Cookies are generally classified as “session cookies”, which do not remain on your device after closing your browser, or “persistent cookies”, which remain on your device until you delete them or until they expire.
Different cookies are used for different purposes, which we explain below:
We use essential cookies – Some cookies are essential to enable you to navigate our websites and use their features, such as accessing secure areas of the site. Without these cookies, we cannot deliver appropriate content based on the type of device you use.
We use cookies to remember your preferences – These cookies allow us to remember choices you make on our websites (such as your preferred language or region) and offer enhanced, more personalized features. These cookies may also be used to remember changes you make to text size, fonts, or other customizable parts of the website. They may also be used to provide requested services, such as watching a video or commenting on a blog. The information collected by these cookies may be anonymized, and they cannot track your browsing activity outside our websites.
We use cookies to personalize your experience – We also use cookies to modify the behaviour or appearance of our websites to personalize your experience based on information inferred from your behaviour on our sites or information we may already have about you (e.g., from being a registered customer). These cookies may personalize the services you receive or the look and feel of future sessions on our websites. For example, if you customize the site, a cookie helps the web server remember your specific settings. When you revisit our websites, the information you previously provided can be retrieved so you can easily use the features you selected before.
We use cookies for performance and analytics – We use our own cookies and/or third-party cookies and other identifiers (such as web beacons) to understand how you use our websites and services in order to improve performance and develop them according to customer and visitor preferences. For example, cookies and web beacons may be used to test different designs, ensure a consistent look and feel across our sites, track and analyze trends in user interactions, and identify errors.
Based on the above, we inform you that we currently use the following cookies:
|
Name |
Cookie Type |
Domain |
Duration |
Own/Third-party |
|
PHPSESSID |
Session |
www.canalcentro.pt |
- |
Own |
|
PrestaShop-cb3be21213f3172320b5fd02584ee07b |
Persistent |
www.canalcentro.pt |
20 days |
Own |
|
PrestaShop-fdaed8a22e5c9ea2c2a7ad2aeb3e3cd9 |
Persistent |
www.canalcentro.pt |
20 days |
Own |
9. OTHER AUTOMATIC DATA COLLECTION TOOLS
Where applicable, we request your consent for the use of cookies and other Automatic Data Collection Tools that store or access information on your device.
Cookies
If you do not want to allow any cookies or only wish to allow certain cookies, check your browser settings. You can also use your browser settings to withdraw your consent for our use of cookies at any time and delete cookies that have already been set. Your browser's help menu or the website www.allaboutcookies.org contains comprehensive information about opting out in different browsers.
Note that disabling certain categories of cookies may prevent access to some features of our websites, or certain content or functionalities may become unavailable.
If you have questions about our use of cookies, you can contact the data protection department.
Web beacons
Since web beacons function like any other content request included in a webpage, you cannot opt out or refuse them directly. However, you can disable web beacons in email messages by not downloading images contained in the messages you receive (this feature varies depending on your email software). However, doing so does not always disable a web beacon or other automatic data collection tools in the email due to specific capabilities of email software. For more information, consult the documentation provided by your email software or service provider. Web beacons may also become ineffective in some circumstances by opting out of cookies or changing your browser cookie settings.
Embedded web links
If you do not want us to collect information about the links you click on, you may:
- Change how you receive our communications (e.g., choose a text-based version of the message when available) or avoid clicking links in the emails we send.
10. EXERCISING YOUR RIGHTS AND CONTACTING US
You have the right to access any personal data you have provided to us or that we hold about you. Additionally, you have the right to withdraw any previously given consent or request the correction, modification, limitation, objection, anonymization, or deletion of your personal data and to request an explanation about the processing. You also have the right to data portability and to not be subject to decisions made solely based on automated processing. In certain cases, your request may be denied based on a legitimate exception, such as when providing the information would reveal another person’s personal data or when we are legally prevented from disclosing such information.
Contact
We value your opinion. If you have any questions or concerns about our privacy statement, the collection and use of your data, or a possible breach of local privacy laws, please contact us:
Canalcentro, SA
Parque Industrial Charneca do Bailadouro
Pousos 2410-211 Leiria
Phone: (+351) 244 800 160 *Call to national landline network
or by email at geral@canalcentro.pt
All communications will be handled confidentially. Once your message is received, our representative will contact you within a reasonable timeframe to address your questions or concerns. We aim to ensure that your queries are resolved in an appropriate manner and within an adequate timeframe.
If we are unable to resolve your concerns, you have the right to contact the local supervisory authority (Comissão Nacional de Proteção de Dados).
11. CHANGES TO OUR PRIVACY STATEMENT
If we modify our privacy statement, we will post the revised statement here with an updated revision date. If we make significant changes that materially alter our privacy practices, we may also notify you by other means, such as sending an email or placing a notice on our corporate website and/or social media pages before the changes take effect.
These terms were last updated on 20/07/2025